Service Delivery Policy

On payment you receive access to the AI employee platform at platform.techlane.ai for the free trial or the plan you purchased (Starter, Pro or Scale): the number of AI employees it allows, the monthly usage allowance, the tools they can connect to, and any prepaid credits, all visible in your dashboard.

• Subscriptions: access is provisioned automatically as soon as the payment processor confirms the payment, usually within a minute. Your new employee can be created and put to work immediately.
• Prepaid credits: added to your balance instantly on confirmation and shown in the dashboard.
• Renewals: your plan continues without interruption when the renewal payment succeeds. If a renewal fails we email you and retry for 7 days before pausing the employees; nothing is deleted.

If you have paid and cannot see your plan or credits within 30 minutes, email admin@techlane.ai with the payment reference or call +91 9773665117 and we will provision it manually the same business day. If a payment is debited and the Service cannot be provisioned, it is refunded in full under our Refund and Cancellation Policy.

A GST tax invoice is emailed to your registered address for every payment and is also available in the dashboard under Billing.

Email support is answered within one business day worldwide. Phone support is available Monday to Saturday, 10:00 to 19:00 IST (UTC+5:30).