Refund and Cancellation Policy

• You can cancel your plan (Starter, Pro or Scale) at any time from the dashboard (Billing, Cancel plan) or by writing to admin@techlane.ai from your registered email.
• Cancellation stops the next renewal. Your employees keep working until the end of the period you have already paid for (the month, or the year on an annual plan); no further charges are made.
• We do not refund the unused part of a billing period once it has been charged, except where required by law or under section 4 below.

New organisations can try the Service free for 7 days with 1 AI employee and 10 credits. No card is required and nothing is charged, so there is nothing to refund. When the trial ends the office pauses until you choose a plan; the first payment is taken only when you purchase one, and from that point section 1 applies.

• Prepaid credits (1 credit = USD 1, about INR 96 plus GST) that are unused are refundable on request within 7 days of purchase. The monthly allowance included in a plan is not a purchase and is not refundable separately.
• Credits that have been spent on model usage are not refundable, since the corresponding provider cost has been incurred.
• After 7 days, unused credits stay on your account for use for 12 months from purchase and are not refunded, except where required by law.

If you are charged twice for the same order, or a payment is debited but the Service was not provisioned, write to us with the payment reference and we will refund the duplicate or failed amount in full within 5 to 7 business days of confirming it with the payment processor.

Approved refunds are made to the original payment method through our payment processor (Razorpay), in the currency of the original payment. They usually reach your account within 5 to 7 business days; banks and card issuers can take longer to show the credit. GST charged on a refunded INR amount is refunded with it, and a credit note is issued against the original invoice.

Email admin@techlane.ai from your registered address with the invoice or payment reference and the reason, or call +91 9773665117 (Monday to Saturday, 10:00 to 19:00 IST, UTC+5:30). Email is answered within one business day worldwide. We acknowledge every request within 2 business days and decide within 7 business days.

We may decline a refund where an account has breached our Terms and Conditions, where the request is made after the periods above, or where the trial or a refund is being used abusively (for example repeated sign-ups). Nothing in this policy limits rights you have under the Consumer Protection Act 2019 or other applicable law.